Contact us to get FREE assistance with your application (if you hire a TM). You will need to complete the following steps:

1. Find an operating centre (which is parking for your vehicles when not in use)
2. Find a maintenance provider and sign a provisional contract with them.
3. Get your bank statement for the last month (see requirements)
4. Publish a public notice in a local newspaper
5. Create an account and fill in your application form online
6. Add me as a user and I’ll fill in the Transport Manager’s section in your online application
7. Pay and submit your application online

Video: How to apply for an Operator’s Licence – HGV or PSV – Freight or Passenger Vehicles

If you fail to attend a DVSA seminar (if it’s a requirement of your Operator’s Licence) you may receive the following letter.

Dear Sir:

I have been requested to visit your company and carry out an enforcement visit as you have failed to attend a seminar offered to you. It is an obligation of your Operators Licence that you attend one. I will also be carrying our a DVSA systems check. I have scheduled a visit to: – The above address for 09:30 hours on Friday 4th November 2016. Please arrange for all documentation and records to be available at this address to enable me to check the systems on the attached list. Please contact me if this is not convenient.

This is a final request letter and as the visit has been requested I am obliged to inform you that failure to act upon this letter, will result in the details being notified to the Office of the Traffic Commissioner.

Yours faithfully

[signature]

[name]

Traffic Examiner

List of questions to be asked during an operator visit

A. Scheduling/planning of driver’s journeys/duties.

B. System for issue of print rolls and record sheets/books, return of record sheets and downloading of data from driver cards and digital tachographs.

C. Demonstrate frequent checking of record sheets/books and downloaded data (including agency drivers) by company or 3rd party

D. Evidence of action on infringements (i.e. disciplinary procedures re. warnings leading to dismissal).

E. Systems for ensuring compliance with the Working Time Directive (DfT – Road Transport Working Time Guidance).

F. Adequate storage of record sheets, downloaded data and print-outs (and reasons for print-outs), including WTD records.

G. Agency drivers.

H(i). Initial training for new recruits re. Drivers’ hours/record keeping regulations for both analogue and digital.

H(ii). Refresher training (e.g. following non-compliance of Driver’s Hours Regulations).

I. Records of Driver CPC held.

J. Driver CPC training – who provides the training.

K. Loading techniques (re. Safety and Weight Distribution) to demonstrate clear policy or procedure.

L. Hazardous goods training (if required).

M. Driver licence checks at regular periods (e.g. every 6 months).

N. Criminal records check (PSV only).

O. Plating and Testing (i.e. All test certificates available, in date and monitoring system for re-tests).

P. Insurance (i.e. All vehicles fully insured re. type of use).

Q. Vehicle Excise Licence (i.e. All vehicles licensed and system in place for ensuring renewal).

R. Tachograph/speed limiter functioning.

S. Operator licence and identity discs (see the Guide to Operators GV74 for HGVs; PSV437 for PSVs).

T. Operating Centre (see the Guide to Operators GV74 for HGVs; PSV437 for PSVs).

According to the DVSA and the Traffic Commissioner, the following records must be kept for each vehicle and each driver for a period of not less than 15 months:

1. Daily walk-around vehicle inspection reports by drivers. Even if no defects are found (write “NIL”).
2. Six-weekly vehicle safety inspection reports from your maintenance provider.
3. Vehicle repair and parts replacement reports and receipts.
4. Drivers’ hours downloaded from the tachographs.
5. Accounting records for as long as HMRC require.
6. Haulage contracts with your clients.
7. Notices of violations, prohibitions, prosecutions, and convictions concerning the operator and the drivers.

How do I keep my records?

For record keeping procedures please see this article.

If you are an operator, you must decide whether to undertake your own safety inspection and maintenance work in-house or to contract all or part of the work to someone else. If you decide to provide your own safety inspection facilities, you must ensure that they are adequate for the job.

Facilities should include:

• undercover accommodation for the largest vehicle in the fleet. This is required to ensure that safety checks can be conducted satisfactorily in all weathers (depending on fleet size the building may need room for more than one vehicle at a time);
• tools and equipment appropriate to the size and nature of the fleet;
• an adequate under-vehicle inspection facility;
• adequate lighting;
• access to brake test equipment (e.g. a roller brake tester, decelerometer);
• access to headlamp test equipment;
• access to steam or pressure under-vehicle washing facilities;
• a safe working environment.

If an operator fails to maintain vehicles in a safe and roadworthy condition with the facilities provided the Traffic Commissioner may take regulatory action.

Source: Page 25 (Section 5) of the DVSA Guide to Maintaining Roadworthiness.

To effectively fulfill our responsibilities to each other and to the Traffic Commissioner, I propose the following system for records keeping and auditing:

Tachograph and driver’s hours records

I recommend using a company called Tachomaster. Please visit their FAQ’s at tachomaster.co.uk/faq to familiarise yourself with how it works. Once you upload your tacho records to their server you can either give me access directly to your reports on their website or, alternatively, you can generate Word or PDF documents with your drivers’ hours and email them to me. Here’s a sample such document with driver’s hours. The cost is £1 per week per driver. When you sign up, you get 28 days free so you can test drive the system.

Maintenance records, including daily walk-round checks and 6-weekly vehicle safety inspections

All other records can be scanned and kept in Dropbox: dropbox.com. In Dropbox you can create separate folders (directories) for each type of record and give me access to the folders that I need to be able to see, such as daily walk-round checks and 6-weekly inspections. I recommend naming your files in the format: YYYY-MM-DD-description.pdf, that way they will be sorted automatically by date. Maintenance records must be kept for a minimum of 15 months.

I recommend you to download and install the Dropbox app on your computer. They also have a web version which is useful when you are not on your computer, but a downloaded and installed application works better.

DVSA recommends this sheet for daily driver walk-around vehicle checks. Notice where it says “Write NIL here if no defects found” at the bottom. Even if no defects are found, that sheet should be filled in and kept anyway with “NIL” written in that square. Here is a DVSA guide sheet on how to perform a HGV Drivers’ Walk Around Check correctly.

DVSA recommends this sheet for 6-weekly safety vehicle inspections. Your maintenance provider may have a similar form.

Dropbox example

To see an example on how you can keep records in Dropbox and give me access to them, click here. You can generate a link like that by right clicking on the Dropbox subfolder that you want to share in Windows Explorer (or Finder on Mac) and selecting “Copy Dropbox Link”. This works after installing their app. I got the sample files for vehicles from a document called “Guide to Maintaining Roadworthiness” which describes how the Traffic Commissioner expects you to keep your vehicles in good condition.

Specimen Maintenance Planner (also known as Calendar)

You are required to have an effective scheduling system in place so that you know and don’t forget when your next safety inspection is due for each vehicle. As an example, DVSA provides a “Specimen Maintenance Planner” as annex 7 on page 49 of the Guide to Maintaining Roadworthiness. You can use that page. But I think a more effective way is to use Google calendar or Outlook and setup email reminders a few days before an inspection is due. You need to set up only one event for each vehicle and make it repeat every six weeks.

Parking and overloading your vehicles

Please be advised that it’s “very” illegal to park unauthorised vehicles at your operating centre as well as to regularly park your vehicles at unauthorised parking locations, even at your clients’ premises. I know people who have been fined thousands of pounds for doing so. If you need to regularly park your vehicles somewhere other than your operating centre, you need to apply to add that location as your additional operating centre. Overloading your vehicles is also illegal and you may be fined and the vehicle maybe prohibited from moving if it is found to be overloaded.

What records do I need to keep?

For a list of records that operators must keep please see this article.

Contact me

As always, if you have any questions, don’t hesitate to contact me 7 days a week 8am – 11pm.

1. Overview

If you’re a vehicle operator, your drivers might be stopped at the roadside by the police or the Driver and Vehicle Standards Agency (DVSA) for vehicle inspections.

DVSA use the Operator Compliance Risk Score (OCRS) system to decide which vehicles should be inspected.

OCRS is used to calculate the risk of an operator not following the rules on roadworthiness (the condition of its vehicles) and traffic, eg drivers’ hours, weighing checks.

It’s more likely that your vehicles will be inspected if your OCRS is high.

2. How the system works

The Operator Compliance Risk Score (OCRS) system is based on data collected by DVSA over a 3-year rolling period.

Data is taken from annual tests, roadside inspections and inspections at operators’ premises.

Scoring is split into 2 areas:

Roadworthiness: Data comes from vehicle tests (first tests, subsequent annual tests); ‘vehicle encounters’ (fleet check inspections at operator premises, roadside inspections)

Traffic Roadside: Data is collected from inspections and prosecutions (eg for drivers’ hours and tachograph offences, weighing checks)

As an operator you get points when a test or inspection finds a defect or infringement of the rules. The more serious the defect or infringement, the more points.

You’ll be given a score, which will be shown as R (red – highest risk), A (amber – medium risk) or G (green – lowest risk).

The guidance on the OCRS system explains how the scores are worked out.

You might have no score if DVSA doesn’t have any data for you from the past 3 years.

You can check your OCRS score, view test histories and roadside check reports online.

Operators outside Great Britain

DVSA has a non-GB OCRS system for operators based outside Great Britain. It’s based on data captured at the roadside – this is because there is no annual test or prosecution data available.

3. How your score can change

Because your Operator Compliance Risk Score (OCRS) is calculated over a 3-year rolling period, it can change after inspections, tests or prosecutions against you.

DVSA calls these ‘encounters’. Your score could change if you:

• commit a new offence or have a defect recorded against you at inspection (this has a negative effect on your score)
• have a ‘clear encounter’ – eg you pass an inspection without any problems (this has a positive effect on your score)

If you’re prosecuted by DVSA you’ll get points from the date of prosecution, not the date of the offence.

The lower your OCRS is, the better.

Old encounters

Your score also changes as old encounters that previously counted towards your score no longer count once they’re not in the OCRS calculation period.

If you had clear encounters included in your score and these are now outside the calculation period, this might mean your score goes up. But if you had negative encounters included and these no longer count, your score might go down.

Trigger events

These are serious problems that will send you straight into the red score band for a set period of time.

Once this time is up, your score returns to whatever your base score is at the time. Your base score is your OCRS without the trigger taken into account.

There’s a list of offences that can send your score straight to red in the guidance on the OCRS system.

Year weightings

The impact of an offence or defect decreases over the 3-year time period.

For the first 12 months after the offence or defect, its score stays the same. After 12 months it falls by a quarter and then it’s halved in the final 12 months.

Other changes

There are a number of ‘parameters’ that feed into your OCRS. DVSA sets these and can change them at any time – this has an impact on your score.

The parameters are:

• points for offences and defects
• points for prosecutions
• time weightings
• band thresholds (these determine whether you’re in the red, amber or green band)
• trigger events and time periods

The values for all parameters are available in the guidance on the OCRS system.

Maximum time according to regulations is 9 weeks.

Actual time depends on the complexity of the application and may take from 6 weeks to 3 months.

Your notice has to be published in a newspaper that is available in the area where your operating centre is located. An advert in a classified section under “public notices” will be enough, there’s no need to publish a more expensive display ad. You will need to submit the whole newspaper page where your ad is published with your application. The notice has to be published within 21 days before or after the date of your application. The following is a sample newspaper ad:

PUBLIC NOTICE WORDING – Replace underlined text in bold

Goods Vehicle Operators Licence

Your Transport Company Ltd of 10 Registered Street, Town, AB1 2CD is applying to use 15 Industrial Road, City, EF3 4GH as an operating centre for 3 vehicles and 4 trailers.

Owners or occupiers of land (including buildings) near the operating centre(s) who believe that their use or enjoyment of that land would be affected, should make written representations to the Traffic Commissioner at Hillcrest House, 386 Harehills Lane, Leeds, LS9 6NF, stating their reasons, within 21 days of this notice. Representors must at the same time send a copy of their representations to the applicant at the address given at the top of this notice. A Guide to Making Representations is available from the Traffic Commissioner’s office.

In order to obtain your own CPC as a Transport Manager, you will need to pass an exam administered by OCR. Exams are held 4 times a year: in March, June, September, and December. It consists of 2 parts:

1. Multiple Choice (2 hours 15 minutes).
2. Case Studies (2 hours 15 minutes).

Most of the information related to the OCR exam is available here. A complete syllabus for the exam is available here.

Here’s one example (more are available here – In “Subject” select “Transport management”):

• Case Study Exam – Question Paper – March 2019
• Case Study Exam – Case Study – March 2019
• Case Study Exam – Answers and Examiner Report – March 2019

You can buy self-study materials here. That book is about 5cm thick, and it’s a stack of A4 sheets of paper printed on both sides. You are allowed to bring any paper materials to the Case Study part of the exam but not to Multiple Choice.

This book can help you in preparation for the Multiple Choice part of the exam, but it has many errors and many parts of it are badly outdated. Still, it is the only book of this type available so it’s better than nothing.

You can view answers to sample Multiple Choice questions here, here and here.

Watch our YouTube video with a multiple choice exam

Good luck on your exam!